Frequently Asked Questions
Questions usually come up when Superheros are in town!
How long have you been in business?
Grime Fighters has been in business since 2008 providing exterior maintenance and property services to the Greater Vancouver Area with a highly trained team of superheroes.
Do you have a deficiency policy or guarantee?
Yes, we guarantee all of our work. The Fighters Guarantee states that upon completion of your job, you (or the tenants), have one (1) week to submit a deficiency request. Upon receiving any or all requests, Grime Fighters will schedule a touch-up day to remedy any deficiencies that were reported.
Do you use sub-contractors?
No. With the exception of during snow removal season, we do not use subcontractors for our exterior maintenance work, which helps us to ensure the superhero service that we provide!
How is the work scheduled?
Upon acceptance of the quotation, Grime Fighters will begin communicating a schedule for completion of the work. We will work alongside the client to find a schedule that best suits the interests of the property. For strata and larger projects, we will provide a detailed breakdown of each service and the date(s) it is scheduled to be performed. Deviations from this schedule will be immediately communicated to the stakeholders of the project.
How do I pay and how soon do I have to pay?
Grime Fighters accepts payment by cheque (preferred), cash, or electronic transfer. All invoices are net thirty (30) days upon receiving the invoice.
Are you WCB compliant?
No doubt we are. Updated and customized WCB compliance letters are available upon request.
Are you insured?
Absolutely. Grime Fighters holds industry leading $5M liability insurance. Custom insurance certificates are available upon request.
Do you work evenings and weekends?
Sure thing. Superheroes work whenever they are needed! In order to accommodate the operations of your property, we service jobs on evenings, weekends, and graveyard.
Do you hold any industry certifications?
Of course. All of our high rise superheroes hold updated IRATA and SPRAT rope access certification. Our Production Manager holds a level 3 certification – the highest level you can achieve. Grime Fighters is also a contractor member of both ComplyWorks and ContractorCheck accreditation programs.
Can I make an appointment online?
You bet. Either use our online contact form to request a quote or our email (email@example.com) to schedule a service or quote meeting.
Are you guys really superheroes?
Give us a call and find out!